PSU - Warranty & Information

Once a sale is made and payment completed, the item(s) your ordered are considered to be in process. Once an order is in process, it can be cancelled but there may be restocking, handling, shipping, and other fees that may be applied to a cancelled order. Orders for items such as liners, covers, items that are sanitary in nature cannot be returned. Custom orders may not be returned as they are ordered specially for you and can;t be resold to another customer. Items such as liners, pool kits, or any other special order merchandise may not be returned.

If you choose to return an item or refuse delivery on an item, you will be responsible for the shipping incurred by us to send the products to you, as well as the shipping to send the goods back to us or our suppliers. You will also be subject to a 25% restocking fee on allowable returned items. All items MUST be in new condition with all proper packing material and paperwork shipped back to us. If the goods cannot be sold in NEW CONDITION, a refund will not be issued and goods will be rejected, or available for you to pickup and ship back to yourself.

Be sure that the item you are ordering is what you want and the size, color, shape, design, etc is exactly what you are looking for. If you are not sure, please ask us for any additional information prior to purchase. Returning an item can become costly and the credit card company will refer to this page as a reference that you understand this information, and accept these terms and conditions posted on the check out screen. The credit card company will not be able to dispute the transaction if you simply decide to return the goods, or refuse delivery. The above fees would still apply with no recourse.

Measure Twice, Verify, Verify, Verify. Make sure your measurements are correct and that you have the itmes you want the first time . . . it is always harder and more expensive to change or place a second order.

Shipping and Recieving Your Delivery
View all of our shipping and recieving procedures here.

Please read this information your delivery carrier gives you as you need to understand your rights as a consumer and what you need to do at delivery. It clearly states your rights and what you are signing. Be sure to note ANY exceptions on the BILL OF LADING prior to signing off on the delivery.

If you receive missing or damaged merchandise, you need to notify the carrier upon receiving the order. Note on the freight bill, the problem you encountered. You will need to contact us right away at 414.386.0114 so we can get your missing or damaged parts shipped to you immediately. Damaged items need to be sent back and refused in order to get proper replacement for no charge.

FAILURE TO CHECK YOUR PRODUCTS FOR DAMAGE AT DELIVERY WILL RESULT IN YOUR PAYING FOR MISSING OR DAMAGED ITEMS. YOU MUST CHECK THE GOODS COMPLETELY BEFORE SIGNING ANY PAPERWORK. READ THE PAPERWORK YOU ARE SIGNING FROM THE DRIVER. IT CLEARLY STATES YOU ARE SIGNING THAT THE GOODS ARE IN PERFECT CONDITION UNLESS OTHERWISE NOTED. CLEARLY INDICATE WHAT IS WRONG WITH THE GOODS ON THE BILL OF LADING.

If you didn't sign your Bill of Lading as damaged, we will have no resource except to file a claim and see if the freight line will pay for it. If they pay the claim, we can send you the parts. If not, you will have to pay for the parts, or try to get your own claim filed. We are only responsible for goods if we have a signed copy of the BOL from you indicating the goods are damaged, with a detailed description of the problem. You have 48 hours to check the goods and file your own concealed damage claim. Companies do not always pay on concealed damage so you should fully check the entire order upon delivery.

Currency
We only accept and deal in US dollars.